Refund policy

At UNIQKE, we want you to have a smooth shopping experience. If there is a genuine issue with your order, we're here to help.

1. Return Window

Eligible return requests must be submitted within 7 days of receiving the order.

2. When Can You Request a Return?

Returns are accepted for the following reasons:

Damaged Product

If your product arrives damaged, please contact us as soon as possible with your order details and clear photographs or videos showing the damage.

Wrong Product

If you receive a product different from the one you ordered, please contact us within the return period.

Defective Product

If the product is defective or does not function as reasonably expected, contact our support team so we can review the issue and provide the appropriate resolution.

3. Change of Mind

We do not accept returns simply because a customer has changed their mind or no longer wants the product.

4. Product Condition

For an eligible return, the product should be:

  • In its original condition

  • In the original packaging

  • Complete with applicable accessories/components

  • Free from damage caused after delivery by the customer

We may request photographs or videos to verify the reported issue.

5. Return Shipping

For eligible returns due to a damaged, wrong, or defective product, UNIQKE will bear the applicable return shipping cost.

Customers should contact us before sending any product back.

Please do not send a product to an address without receiving return instructions from our support team.

6. Replacement

Where an eligible return is approved, we may provide a replacement if the same product is available.

If a replacement is not available, a refund may be provided instead.

7. Refunds

If a refund is approved, it will generally be processed within 5–7 days after the return has been successfully received and approved.

The time taken for the refund to appear in your account may vary depending on the payment method or financial institution.

8. Cancellation

Orders can be cancelled before they are shipped.

COD orders can also be cancelled before shipping.

Once an order has been shipped, cancellation may no longer be possible.

For cancellation requests, contact us as soon as possible:

Email: support@uniqke.in
Phone / WhatsApp: 9749798990

9. How to Request a Return or Cancellation

Please contact our support team with:

  • Order number

  • Customer name

  • Registered mobile number

  • Reason for the request

  • Photos/videos where applicable

Our team will review the request and provide the next steps.

10. Contact Us

MIRANTA ENTERPRISES
Brand: UNIQKE
GSTIN: 19ANOPI9044D1ZR
Address: Purba Bardhaman, West Bengal – 713143
Email: support@uniqke.in
Phone: 9749798990